Returns and Exchanges
I want to return my order
We understand that sometimes a purchase may not meet your expectations. That's why we offer a hassle-free 30-day return policy. To start the return and refund process, simply visit our online returns portal:. LODGE RETURNS HERE. For residents, you're
What is your return policy?
Please note: This return policy applies exclusively to purchases made through our online store. 30-Day Change of Mind Returns: You can return your order for any reason within 30 days of receiving it, provided it meets our return policy. Items may be
Can I exchange an item?
While we can’t facilitate exchanges, we’re happy to provide a refund. We recommend re-purchasing the correct size as soon as possible, as stock moves quickly. Availability is subject to style and size. If your original purchase used a discount or pro
Can I return or exchange my online order in store?
No, online orders cannot be returned or exchanged in our retail stores. Have questions or need assistance? Our friendly customer support team is here to help!. Reach our via online chat, an email or call (02) 8068 8600.
What do I do if my item(s) arrives damaged?
We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced du