Order
How do I cancel my order?
Db is committed to getting your products to you as quickly as possible. In the past year, we made significant investments to improve our ability to meet your high delivery expectations. Today, we pride ourselves on being able to ship the majority of
I'm missing an item from my order
Many of our products are sent in separate shipments because of packaging. I.e. if your order contains two (2) Roller Bag 90L and one (1) Ramverk, this will be split up into different shipments. Although they should arrive at the same time, occasional
What payments do you accept?
There are a number of payment options to choose from: MasterCard, VISA, PayPal, AMEX, Google and Apple Pay.
How can I change my order after it's placed?
Once your order has been confirmed, it's not currently possible for you to change it prior to dispatch for your own security. We may be able to cancel your order but you need to be quick about it. Please call us on (02) 8068 8600 as soon as possible,
Where can I see my order history?
When you create an account at hellyhansen.com.au you can track your orders by signing in to your Account. There you can view your past orders or view the status of your current order.
My order was unsuccessful but I appear to have been charged?
If your checkout was not successful and you did not receive an order confirmation email, but your bank statement appears to indicate that money was paid to Helly Hansen please wait a few days and check your bank statement again - often the funds are
Can I edit or add anything to my order?
Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.